Operational Excellence and Consulting

Business/process improvement and optimisation

Current state and process review analysis

Process mapping, redesign and transformation to meet business needs/goals

Identification of inefficiencies, root cause problem solving and workflow optimisation

Gap analysis

Standardisation of global processes

Development of SOPs and best practice frameworks

Communication, training and continuous improvement culture management

QA and adoption review and follow up

 

Governance, controls and performance management

Governance Framework design and implementation

KPI development, measurement and reporting

Risk identification and mitigation

Compliance management

Audit and review of operational practices

 

Operational Leadership

Set up, leadership and development of global operational teams

Resource planning and allocation

Capacity and workload management

Budget oversight and cost management

Service delivery management

Financial analysis and reporting

Cross functional and regional collaboration and coordination

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Data reporting and business insight

Performance reporting and analytics

Improvement of data quality

Management information system (MIS) maintenance

KPI development, tracking and dashboard reporting

Resource utilisation analysis

Executive Leadership Team reporting

Insight generation for business improvements

Data security

 

Change and transformation

(also see HR Consulting information)

Programme Management of large scale operation transformation

Management of organisational change programmes

Research, design and delivery of cultural and behaviour change initiatives

Workforce transition, organisational structure and offshoring programmes

Business process transformation

Change communication planning and engagement

Operating model improvement

 

Consultancy

Consulting project delivery

Programme leadership

Client solution design

Project governance

Project methodology implementation

Organisational restructure projects

Leadership assessment programmes

Graduate recruitment and talent projects

Executive assessment programmes

 

Strategic business advisory support

Organisational design

Operational/process improvement

HR Consulting and advisory services

Change management

Business process review and recommendations

Solution design and implementation support

Senior stakeholder management – internal and external

Client engagement and expectation management

Client solution design

Consulting project delivery

Cross functional stakeholder alignment

Escalation management

Commercial stakeholder partnering

Opportunity identification

Building strong and collaborative client relationships